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Last updated: October 20, 2026
This Refund Policy applies to all purchases made through Memory Boom, operated by LUKA MATIĆ PR RAČUNARSKO PROGRAMIRANJE MAHADEVA TECH RUMA. All payments are processed by Dodo Payments Inc. ("Dodo Payments"), who acts as the Merchant of Record for our transactions.
Each event is paid for once, with the plan you choose for it, and can be upgraded later by paying the price difference. Nothing renews, so there is nothing to cancel.
You can get a full refund of an event's plan if you ask for it within 14 days of paying, and before the event's date, when its gallery opens to guests' uploads. After that, plans are non-refundable.
If a problem on our side keeps your event's gallery from working and we can't fix it within a reasonable time, contact us and we'll refund you in part or in full.
Upgrades are refunded only together with the event's plan, on the conditions in section 2, counted from your first payment for the event. An upgrade on its own can't be refunded or undone.
If you were charged for something you didn't get, such as paying twice for the same event, paying for an event that was already paid for or had been deleted, or paying for an upgrade that was already applied, we refund the extra payment in full, or the part you overpaid. Your event isn't affected.
Except as described above, the following are non-refundable:
A full refund of an event's plan closes the event for good: guests can no longer open its page and you can no longer download from it. Any photos and videos in it are kept until its gallery period ends, and then deleted.
After a full refund, we don't accept new payments from the same email address. If you'd like to pay for another event later, contact us. A partial refund leaves the event as it is.
To request a refund, contact us at tech.mahadeva@gmail.com with your account email, the event's name, and the reason for the refund.
Since Dodo Payments is our Merchant of Record, all refunds are processed through Dodo Payments. The refund will be returned to the original payment method used for the purchase. Processing time depends on your payment provider but typically takes 5-10 business days.
We encourage you to contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving billing issues promptly and fairly.
When a chargeback is opened, we suspend the event it is about until it is resolved, and don't accept new payments from your account in the meantime. If the chargeback is withdrawn or decided in our favour, the event reopens. If it is decided in your favour, the event stays closed as after a full refund (section 6), and we don't accept new payments from the same email address.
Nothing in this policy limits any rights you have under the consumer protection laws of the country where you live. See also our Terms of Service.
For refund requests or billing questions, contact us at:
Email: tech.mahadeva@gmail.com
LUKA MATIĆ PR RAČUNARSKO PROGRAMIRANJE MAHADEVA TECH RUMA
Veljka Dugoševića 134/33, 22400 Ruma, Serbia